1. Payment and Ordering

1.1 Submitting information to place an order
The customer is responsible to provide accurate and required information when submitting an order, including complete name, shipping and billing address, telephone number, valid e-mail address, and valid payment method. Anjana Bhardwaj is not responsible for mis-delivery due to incorrect information submitted by the customer.
1.2 Payment
Payment for any order must be made in full in advance at the time the order is placed. Payment can be made through WU (Western Union), Wise (previously known as TransferWise). Unfortunately, due to payment policies in Turkiye Paypal, Applepay, Googlepay, are not available. 
1.3 Sales Tax
Applicable sales tax will be added to all orders submitted from Turkiye. The appropriate sales tax will be applied to your designated province. All others submitted from the USA and international orders will not be taxed. Import duties ad taxes may be applied to your order upon your country’s customs receiving your order. You are responsible to pay the import fees to receive your order.
1.4 Order changes
It is not possible to change your order once it has been placed and mailed out to you. The only exception is the delivery address, which can be changed if your order has not yet been shipped. To change the address for an unshipped order, please contact Anjana at hello@anjanabhardwaj.com.
1.5 Colour Matching
You acknowledge and understand that wood colours may vary slightly in person than from your computer or mobile screen. We are not responsible for this colour variation issue. No guarantee is made that any image as seen online will necessarily match exactly the colours on the final product.
1.6 Commissioned artwork
All custom and commissioned artwork is paid in full in advance of Anjana beginning your order. Artwork will be digitally sketched and superimposed onto a picture of your desired piece of wood and can be changed and edited until you are satisfied with the artwork. Full refunds will be accepted until Anjana begins burning your approved digital sketch.
1.7 Personal Data
All information submitted by you for your order will never be shared to or sold to a third party or used for any other means or reasons then inputting the information for delivery purposes or to directly contact you about your order. Anjana Bhardwaj respects your privacy.

2. Delivery
2.1 Cost
Shipping cost is calculated at checkout and is determined by the weight of the order and your delivery location. Shipping cost includes packaging materials, handling, and insurance. Customer is liable for any additional shipping charges due to incorrect address details given when submitting your order.
All orders are shipped from Istanbul, Turkiye.
2.2 Tracking
All orders are shipped via PTS with tracking unless otherwise agreed between Anjana Bhardwaj and the customer to ship with tracking via a different mail courier either prior to ordering or after payment for the order has been received.
All orders include tracking.
2.3 Delivery times
Turkiye customers: 3-7 busniess days delivery
USA customers: 6-10 business days delivery
International customers: 1-3 weeks delivery
*All orders are shipped from Istanbul, Turkiye.
2.4 Signature
All original artworks and commissioned artworks will require a signature for delivery. All other items do not require a signature.
2.5 Custom and Import fees
Customs are subject to regulations and laws of individual countries. All international customers are responsible for all international fees, customs, duties, taxes and brokerage fees for all packages shipped to their country. Orders cannot be canceled, refused or returned because of custom duties, taxes or brokerage fees. Additional shipping fees will apply to re-ship the order if the shipment is returned back to Anjana Bhardwaj due to custom issues.
2.6 Lost packages
Anjana Bhardwaj has no control over and is not responsible for how the postal service handles or delivers your order. Anjana Bhardwaj is not responsible for lost or stolen packages. The customer is responsible to open an investigation with their postal authority.
Please contact hello@anjanabhardwaj.com to discuss your options for a refund or replacement in the case your order was not delivered by the postal service due to the order being lost in transit.
Anjana Bhardwaj is not responsible for returned orders that are lost in transit.
2.7 Damages
If your order shows sign of damage upon delivery due to handling from the postal service it is your responsibility to…
1. for all items (excluding commissioned and original artwork) - report and submit to info@hippienorth.com your order number and photographic proof of the damage for us to review to determine refund and return eligibility as well as re-shipment of new product.
2. for original and commissioned artwork - inspect for damages to the artwork before signing for the package upon delivery. All original and commissioned artwork will require a signature upon delivery. Do not refuse delivery but ensure that the driver or postal service notes the artwork was damaged due to mishandling prior to delivery. Then report and submit to hello@anjanabhardwaj.com your order number and photographic proof of the damage for us to review to determine refund, return, and re-creation eligibility.
Anjana Bhardwaj is not responsible for returned orders that are damaged in transit.
2.8 Eligibility
We may decline to ship to certain destinations, such as countries subject to sanctions, war, disturbances, local regulations, or other restrictions. This includes destinations that do not allow the importation of live-edge wooden products due to strict import policies such as Austrailia. The customer will receive a full refund if delivery is unavailable for their location.

3. Returns and Refunds
3.1 Final sale
All sales are final. Contact hello@anjanabhardwaj.com to initiate a refund, return and/or replacement of your order. Returns and replacements are not available for custom made artwork.
3.2 Return shipping
The customer is responsible for the cost of shipping to return an order that is eligible for return, refund and/or replacement. Once your order is received by Anjana Bhardwaj with no damages upon inspection if returning the item(s) in new condition, you will receive a full refund or replacement if that was initially agreed upon before shipping the order back to Anjana Bhardwaj.
3.3 Policies per item
Commissioned Art: Refunds, returns, and replacements are not available for commissioned and custom artwork due to unsatisfaction. Anjana will send a series of high-quality photos for you to inspect and approve before mailing your artwork. It is the customers responsibility to inspect for damages to the artwork prior to signing for the delivery of the package. Do not refuse delivery if there is damage and ensure that the driver or postal service notes the artwork was damaged due to mishandling prior to or upon delivery. Then report and submit to hello@anjanabhardwaj.com your order number and photographic proof of the damage within 48 hours of delivery for us to review to determine refund, return, and re-creation eligibility.
Original Art: Refunds, returns, and replacements are not available for original artwork due to dissatisfaction. Anjana Bhardwaj uses high-quality photos for you to inspect and approve online in the shop before purchasing an original art piece. It is the customers responsibility to inspect for damages to the artwork prior to signing for the delivery of the package. Do not refuse delivery if there is damage and ensure that the driver or postal service notes the artwork was damaged due to mishandling prior to or upon delivery. Then report and submit to hello@anjanabhardwaj your order number and photographic proof of the damage within 48 hours of delivery for us to review to determine refund, return, and re-creation eligibility.
*No refunds, returns or replacements are available to items that are damaged due to customer’s mishandling of the item or artwork.

4. Product Care
4.1 Care instructions
All original and commissioned artwork will include art care and installment instructions to preserve the artwork’s integrity and eliminate the risk for damages.
4.2 Damages
Anjana Bhardwaj is not responsible for damages to items and artwork caused by the customer’s mishandling. No refunds, returns or replacements are available to items and artwork that are damaged due to the customer’s mishandling. This includes and is not limited to damaging an item or artwork due to…
* dropping or scratching the item or artwork
* spilling food or liquid onto the item or artwork
* fingerprint marks on the wood and artwork
* fading of the artwork due to prolonged UV exposure
* or the item or artwork was stolen or lost under your ownership

5. Copyright
5.1 Agreement
No original artwork, commissioned artwork, shall be copied, reproduced, modified, republished, uploaded, posted, reprinted, or distributed in any way without the prior written permission of Anjana Bhardwaj. Additionally, you agree and certify that you will not imitate any part of Anjana Bhardwaj’s services, including but not limited to the artwork, text, photographs, graphics, audio, visual, settings, controls, functionality, code, data, mechanisms, design, interactions or systems in place that we provide. Additionally, you agree that you shall not access Anjana Bhardwaj’s services in order to build a similar or competitive service. If you have done so or have been found to be complicit in doing so, Anjana Bhardwaj is entitled to seek monetary damages, injunctive relief and other remedies. Your use of Anjana Bhardwaj’s services does not grant you ownership of any content, code, data, or materials you may access on or through Anjana Bhardwaj’s services.
By using Anjana Bhardwaj’s services you agree to these terms and conditions.